Name of the position Officer
Department/Division Operations



 No Of Positions


 Employment Type

 Full Time Staff (Permanent/Contractual)

 Office Location

 Apollo Hospitals Dhaka

 Office Timing

 Roster Hour

 Salary Range


 Job Level

 Entry Level

 Age Limit


 Reports To

 Head of Department


 Educational Requirements

  • M.Pharm / B.Pharm /Diploma in Pharmacy in well known educational institute

 Experience Requirements

  • Fresh or Preferably 1 year of experience in customer service.

 Job Responsibilities

  • Ensure proper billing process with providing proper information regarding medicines to the patients
  • Ensure proper knowledge and keep update on medicine stock with confirming through store
  • Ensure effective and smooth co-ordination between consultant and the outpatient / inpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AHD policies.
  • Greet all guests with appropriate manners & curtsy and arrange pre-consultation requirements as necessary.
  • Guide the patients regarding investigation, medication & follow-up visit.
  • Update respective consultant(s) regarding patient`s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
  • Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
  • Provide information on related consultant`s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
  • Promote AHD services by providing marketing communication materials to customer.
  • Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from AHD.

 Additional Job Responsibilities

  • The role is to ensure billing process of Out-Patient or In-Patient Areas.
  • Will be responsible for multi-tasking, cross functional customer care activities & should be available to work in flexible shifting hour.
  • The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence by doing proper billing process.

Technical Competencies

  • Communicating effectively with staff at all levels and patients to ensure support services.
  • Address any operational issue that requires intervention/coordination.
  • Coordinate technical assistance to patient in terms of basic medical knowledge and applications.
  • Oversee patient care flow while redirecting and allocating resources.
  • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.

Behavioral Competencies

  • Provide personalized services for high value, VIP, vulnerable patients.
  • Provide information to customer queries.
  • Provide solution to customer complaints.
  • Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
  • Perform all other tasks as required by the department

 Other Benefits

  • Negotiable

 Council Registration Requirements

  • N/A

 Special Apply Instructions

 Please read the job description carefully. Do Not apply unnecessarily if it does not match with your profile and your interest. Do Not send any hard copies of your CV to HR department OR please Do Not send any email to HR department. Only apply through this job site.

 Start Date

10 th  December, 2017


31 st  January, 2018